FAQ

Toothfoam

Our unique Toothfoam formula works as a toothpaste and mouthwash in one simple use – making it easy to get the maximum clean using the minimum of your time.

What are the product ingredients of Toothfoam?

Our OFresh Toothfoam is formulated using sodium fluoride, xylitol and vitamin C to help prevent cavities and protect tooth enamel, leaving you feeling clean and refreshed after every use.

Is Toothfoam safe to use?

Our Toothfoam has gone through SGS certified safety testing to ensure a high quality oral care experience for our consumers.

How many sizes do Toothfoam come in?

We have 3 different sized bottles for your every occasion: 

• 120 ml regular size for the everyday user 
• 40 ml travel size for a freshen up on-the-go
• Refill size to top up on any of the above foam pumps.

How do I use Toothfoam?

• least 2-3 minutes, spit out and rinse with water.
• Quick rinse for fresh breath: Pump directly into the mouth, rinse for around 10-15 seconds, spit out and rinse with water.
• Caution: Please do not swallow or put directly under sunlight. Children should use under adult supervision. Not recommended for children under age 6. If you have any teeth or gum problems, please consult with your dentist before using this product.

Natural Mouthwash

The OFresh Mouthwash is full of natural antibacterial properties, helping combat bacteria and other germs for a total mouth clean.

What are the product ingredients of Natural Mouthwash?

Our mouthwash is made with all natural ingredients including: Lemon Myrtle Essential Oil, Peppermint Oil, Spearmint Oil, Xylitol, Stevia and Purified Water. This means NO Alcohol, NO Fluoride and No Preservatives – only quality ingredients with natural antibacterial properties for a refreshing flavour and minty fresh breath!

Is the Natural Mouthwash safe to use?

Like the rest of our products, the Natural Mouthwash has gone through SGS certified safety testing to ensure a high quality oral care experience for our consumers.

How many sizes do the Natural Mouthwash come in?

The Natural Mouthwash only comes in the 300 ml size.

How do I use the Natural Mouthwash?

• Rinse for at least 30 seconds after brushing teeth, and you can dilute with water to suit your taste.
• Cautions: Please do not swallow or put directly under sunlight. Children should use under adult supervision. Not recommended for children under age 12. If you have any teeth or gum problems, please consult with your dentist before using this product.

Product Shelf Life 

• Toothfoam: Please refer to the use-by date on the back of your product packaging.
• Natural Mouthwash: Please refer to the use-by date on the back of your product packaging.

Sustainability

Are Toothfoam bottles recyclable?

Yes! Our Toothfoam bottles are made from recycled plastic and can also be recycled after empty.  We would recommend you to try purchasing our refill products to maximize the use of your pump!

Are Natural Mouthwash bottles recyclable?

• Yes! Our Natural Mouthwash bottles are made from recycled plastic and can also be recycled after empty.
• Please note the cap cannot be recycled so please dispose separately. 

Suitability (what age groups are your products suited for?)

• Our products are designed to be simple and efficacious, meaning that everyone can safely use OFresh products to enhance their daily oral care regime. 
• Specifically within our Toothfoam range, we have our Fruity flavour that would be a great way to get kids engaged in better oral care practices at a young age.

What are the benefits of having an account?

By creating an account on ofreshsmile.com, you will be able to keep a record of all your purchases, billing, and order tracking information. If you choose to receive emails, you will also be the first to know about our promotions and new products!

How do I create an account?

To create an account, simply click on the “Join/Log In” button in the upper right-hand corner of any page and then select “Register” to create an account. You can also create an account during your initial checkout.

How do I update account details?

You are able to update your account details by simply clicking on the “Account Details” option under “My Account”.

How do I reset my password?

Please click on the “Forgot Your Password?” link on the log-in screen for instructions on how to recover your account. Or, please contact info@ofreshsmile.com for additional assistance.

Privacy Policy

We respect your privacy. The information you provide will not be given to any third party. 

What forms of payment do you accept?

We accept Credit/Debit Card and Paypal.

Can I modify or cancel my order after it’s been placed?

If you have any issues/changes you would like to make to your order, please contact info@ofreshsmile.com or our business whatsapp number for further assistance.

Do you have any promo codes I can use?

If you sign up to our membership, we will notify you of the upcoming promotions for your OFresh restock!

If the product I want is out of stock, will it be available again?

While we constantly work to ensure that our products are available and ready to purchase, should there be any out of stock online, please be assured that we will do our best to ensure our products become available online again asap.

Do you ship internationally?

Yes we do ship internationally to select countries only. For specific shipping arrangements, please send an email to info@ofreshsmile.com and our customer service team will be able to help with your request..

Do you ship to PO boxes?

We do not ship to PO boxes.  

Once I place my order can I amend the shipping address?

Should you need to amend your details after purchase, please contact us via info@ofreshsmile.com or our business whatsapp within 24 hours of placing your order. 

How can I track my package?

You are able to track your package through your customer account on our website after purchase. 

What is your returns policy?

Given the nature of our products, we generally do not allow returns or refunds for change of mind. However, on the rare occasion that you’ve received the wrong product or the product was damaged on the way to you, please initiate a return on your customer account with photos detailing the issue for our assessment.  Our customer service representatives will get back to you within 5 working days. 

How do I initiate a return?

Simply log in to your customer account and initiate a return. Please attach photos of the incorrect product/issue so our customer service team is able to accurately evaluate your request.